eGarante, certifying a service to send emails
While email has become one of the most used tools in any company (although not exactly the most efficient means of communication and we could do without it and go for social applications ), this communication system does not guarantee message delivery and although we activate the acknowledgment (read or delivery), is difficult to have some assurance that we send a message to a recipient by attaching certain documentation. In these very turbulent where, for example, non-receipt of a message can mean losing a client (or even our jobs), certify that we have sent a message begins to be a need for many professionals and individuals.
How can we prove that we have sent an email? The answer is both simple and complex as to certify that we have sent something, like a letter would need the intervention of a third party attesting that the communication has been completed. In the same way that we send a certified mail and make sure the postman delivered the letter to the addressee, in the case of an electronic transaction (such as email) we must use what is called a trusted third party.
What is a trusted Third party? For Europe the definition can be found in the Directive 2000/31/EC and, in Spain, in Article 25 of the LSSI and, in short, is a third party involved in an electronic transaction to collect traces and evidence to file then can be used to certify that an electronic transaction is performed between two subjects specific to a particular date and time. Put another way, the trusted third party is a kind of “electronic notary” electronically signing the transaction, adds a timestamp and stored for reference.
Indeed, if we feel the need to prove that we have sent an email message to a recipient can use an interesting service called eGarante (which offers a free service to individuals and businesses pay for) that will allow us to obtain digital evidence that communication was issued. What is digital evidence? To use eGarante all you have to do is add in a copy of our messages (visible or hidden) to [email protected] and thereupon receive a digitally signed PDF document (with a digital certificate) to the message we send with their headers and a timestamp (certifying date and time sent), thus obtaining a certified acknowledgment we send the message (in case of problems and to argue that, really, we send the communication).
Given that an email does not arrive (or someone claiming they never sent) can mean losing a client or our job, it is worth to consider this type of service when sending important messages.
In fact, eGarante also offers us an additional service that is not worth knowing because it offers us the possibility to certify the content of certain websites. Any website is likely to be dynamic and hence, an administrator can change the contents in it. With the idea of certifying that a website has posted a particular content to a specific date and time can send an email to eGarante (at [email protected] with the URL to certify issue) and receive a PDF file in which we see a screenshot of the web page signed and sealed (thus certifying the contents of this).
A more than interesting that, despite being in beta, we can help provide security (in terms of content and dates) that perform communication via email and, if necessary, certify any incident linked to the content of web pages (libel, plagiarism of content, etc.).Tags: Acknowledgement, email, trusted Third