It is a practical decision to outsource your technical support because your employees can concentrate on major business functions. It also helps to save in-house IT setup, hiring technicians, upgrading, and maintenance cost. The decision is logical, but you also need to search for reliable tech support.
First, determine your IT goals
Before committing to an outsourcing IT company, take into consideration of what role IT plays within your business. Obviously, you are currently using tech tools and cloud for your business, but it is crucial to map what and when it is used.
Help with IT related services need proper consideration and goals. Goals can be increased performance, improve security & backups, speed response time, or gain compliance with updated rules & regulations. Goals change over time depending on your IT dependency level and industry modifications.
Tasks need to be done
- Daily problems – Issues like connectivity, devices not working, etc. need a technician to resolve.
- Regular maintenance – For maintaining strong network security updates and patching is necessary.
- Besides, devices and networks need regular maintenance. Even backups get monitored along with regular security checkups.
- New projects – New devices, server space, new employees, or branches need to be added to the network. Such are on-demand tasks that need on-the-ground professionals to accomplish them.
Check the outsourced IT support providers SLA [Service Level Agreement]
Service Level Agreement determines what you get from the service provider. It is necessary to be aware of what you get in the package. It could be an all-inclusive package and the feature you need may not be included, so it is best to know what you get.
Even ask about the extras? As you identified your tech needs, you can understand if their offered deal is good for your business or not. You even get to know what you are paying for and can take advantage of the whole package.
What steps are taken for security?
Ask about their approach to security. Actually, you are concerned about your security and not theirs. An IT solution provider is not liable for their security alone but even responsible for its customer’s protection. How they handle security issues gives you an idea of how seriously they are about your sensitive data protection.
Can you commit a long-term relationship or what is your agreement cancellation policy or can you give discounts on the purchase of extra equipment are some of the questions you can ask the potential IT outsource support provider before hiring?